Cloud hosting, intuitive interface, and comprehensive end-to-end business analytics for HVAC, electrical, and plumbing professionals

COLUMBIA, MD., March 16, 2022 /PRNewswire/ — Successware, a business management software company for the home services industry, today announced the launch of its new industry-leading platform based on next-generation technology. Available in April 2022, the upgraded platform offers a simpler and more intuitive interface, data-driven features, and secure cloud-based hosting. Professionals in the HVAC, electrical and plumbing industries will now be able to access a complete end-to-end business management solution with a mobile app that makes day-to-day operations streamlined and efficient.

For more than two decades, the Successware® Classic software platform has helped commerce customers manage and grow their businesses. When developing the new platform, Successware was able to build on the popular features of Successware® Classic software while adding enhanced features that enhance the user experience and provide the most comprehensive functionality in asset management software. company in the market. Updated features include:

  • Analytics-based reporting dashboard: The analytics-based reporting dashboard allows customers to see key performance indicators and advanced data analysis at a glance. This tool displays total revenue, gross margin, cost of goods sold and more in one convenient location, giving users access to essential business data to help them make decisions.
  • Call handling: The call management screen is now more intuitive and allows users to collect customer information to help with task scheduling. The call handling screen automatically updates scripts and available appointment time slots with the time slot capacity management feature as work information is entered, such as call reason, job class, and job type.
  • Shipping Assistant: The all-new dispatch wizard makes it easy to assign technicians to tasks with a drag-and-drop feature. Users can see who is available for the job, technician skills, and distance traveled between job sites.
  • Hosted in the cloud: Hosted in the cloud, the new platform offers businesses the benefits of increased availability and security, scalability, data backup and disaster recovery, freedom to work anywhere and much more.

“We have nurtured trusted relationships with our clients over the past 20 years and have listened carefully to their feedback every step of the way,” said Atul Singh, Success Software interim chief operating officer. “The launch of the new platform is the culmination of this vision combined with breakthrough technology that will help trade professionals take their business to the next level with analytic, a fully integrated communication platform with voice, text and email and many additional marketing tools. We know our dedicated users will find this feature-rich platform to be an essential tool in their business management and we look forward to helping them streamline their operations with our top-notch customer service for years to come.”

Like Successware® Classic software, the new platform provides all-in-one business management solutions integrated into its mobile app. Additionally, Successware’s back-office software still offers a full suite of features such as sales and marketing, field tools, contactless payments, integrated accounting, e-learning, omnichannel communications and Moreover.

Devry King of Home Heating & Air Conditioning, a Successware customer for 12 years, said, “Successware allows us to manage all aspects of our business in one place. It is the centralized mothership of our company. I really appreciate the enormity of the software and that it encompasses all aspects of our industry. »

About Successware
Part of Authority Brands, Successware is an industry-leading provider of business management software for the home service contractor industry that ensures customers have all the resources they need to manage and grow their business. For more information on all Successware services, visit or call 888-272-8009.

About authority marks
Based at Columbia, Maryland, Authority Brands companies include 12 leading home service franchisors: America’s Swimming Pool Company, Benjamin Franklin Plumbing, The Cleaning Authority, Color World Housepainting, DoodyCalls, Homewatch CareGivers, Mister Sparky, Monster Tree Service, Mosquito Squad, One Hour Heating & Air Conditioning, STOP restoration and Woofie’s. Together, these brands provide home services in more than 1,900 territories operated by more than 1,000 franchisees. Authority Brands is committed to supporting the growth of individual franchisees by providing strong marketing, technology and operational support. See for more information.

Shana Rosenthal
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SOURCE Success Software


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